Customer Service Expert
DEPENDABLE TEAM PLAYER
I show up ready to work. I help others on the team when I see it's needed and I always treat my coworkers with kindness and respect.
I use real world experience and critical thinking skills to solve workplace problems as they arise.I take initiative to offer new ideas and prevent problems before they happen.
ASKING & LISTENING
Whether with a coworker or a customer, I take care to ask open questions and listen attentively to the response. I hear what my customer or coworker is telling me and I work to make sure I bring a satisfactory experience using that information.
Client Services Team Leader, Orchard Mesa Veterinary Hospital
Grand Junction, CO — 2019-Present
Duties: Perform CSR duties (reception, invoicing, data entry) while on shift. Maintaining office supply stock and ordering inventory as necessary. Maintaining and publishing employee schedule and tracking employee hours and absences. Working with upper management to implement hospital-wide policy. Creating new employee training programs and ongoing team building and skills training programs. Other duties as required.
Store Manager, Trailhead Coffeebar & Cafe
Grand Junction, CO — 2018-2019
Duties: Perform work duties of all stations (cashier, barista, kitchen, dishwasher) while on shift. Maintain store stock and ordering inventory as necessary. Maintaining and publishing employee schedule and tracking employee hours. Creating drink and food specials and training staff on new products and specials. Other duties as required.
Head Server, Citrolas Italian Grill
Grand Junction, CO — 2017-2018
Duties: Maintain menu knowledge and provide recommendations to guests, assist in food prep as needed, light bartending duties, provide an accommodating atmosphere for guests, resolve issues to guest satisfaction.
Transcriptionist/Captioner, REV Inc.
Grand Junction, CO — 2016-2017
Duties: Follow all closed caption regulations and produce accurate closed caption files for various client needs. Complete all projects within required time frame.
Caretaker, John G. Trejo
Grand Junction, CO — 2015-2016
Duties: Assisting with full time hospice care of an elderly patient in the home. Assisting with or completing daily hygiene tasks with John. Meal preparation and cleanup (for 2 meals per day). Assisting with moving John from room to room or outdoors, daily walks in warm weather. Provide entertainment options or favorite activities to distract from dementia related restlessness. Consulting with hospice team to ensure the best care, and administering medications from the home kit as prescribed by the hospice doctors.
Lead Line Cook, Old Chicago Pizza and Taproom
Grand Junction, CO — 2014-2015
Duties: Assigned line positions based on staffing, inventory ordering and management, maintain flow of orders thru FOH and BOH, maintain health code standards, expedite all orders to ensure quality and customer satisfaction, maintain knowledge of all recipes.
Shift Manager, Nick N’ Willy’s Pizza
Grand Junction, CO — 2012-2014
Duties: Open/Close Register(s), Assign line positions based on staffing, order taking and customer interaction, maintain flow of orders thru FOH and BOH, expedite all orders to ensure quality and customer satisfaction.
-Experienced in reading, comprehending, and following company and regulatory policy
-Several years worth of training experience in various industries
-Easily self-taught and quick to learn new systems and procedures
-Open and positive demeanor, excited to meet new people and happy to contribute to company social life
-Experience developing and managing safety and standard operating procedures for a variety of industries
-Frequent user of social media management platforms.
-Some hand-drawing ability such as chalkboard sign creation
Co-Founder, Sincerity Business Solutions LLC
Grand Junction, CO — 2019-Present
Colorado Mesa University
Attended — 2012-2014
Business Adminstration - Marketing
Palisade Senior High School
Diploma — 2006-2010
Extemporaneous Speaking State Finalist 2009,2010
Public Forum Debate State Champion 2010
Academic Team 4A State Champions 2010
National AP Merit Scholar
Mesa County Youth Commissioner 2006-2007